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Terms and Conditions

The terms “you”, “your” and “yours” when used in these User Terms means you as a User.

This website is owned and operated by Holly Pye from Stars Sleep Clinic. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors sleep coaching services including, but not limited to, cognitive behavioural therapy for insomnia (the Service). By accessing or using the website of our Service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our Services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive Services if doing so is prohibited in your country or under any law or regulation applicable to you.

When paying for the Service, you agree that: (i) you are responsible for reading the full listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase a Service when you commit to buy a Service and you complete the check-out payment process.

The prices we charge for using our Services are listed on the website. We reserve the right to change the prices displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the Services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

You will be charged in the currency as indicated when you book a session. We are not responsible for any additional fees your bank or payment provider may charge whether for payments, refund or otherwise. We take great care to the keep website transactions secure. Card processing is carried out by trusted third party payment providers on our behalf. We also have strict security procedures regarding the storage and disclosure of information.

No matter how much protection we have on the site, the security of information and payments over the internet cannot be guaranteed. We shall under no circumstances be liable for any losses incurred or sustained by users who transmit information by email or other internet link.

You are responsible for ensuring that you are fit to undertake sleep therapy. Sleep therapy is designed for those suffering with sleep problems and who may have mild to moderate mental health problems. If you are in danger, need emergency help or are considering actions that could harm you or others, you should not rely on these Services. You should dial 999 or 112 for emergency services.

The advice or information provided by a therapist, prior to or during a therapy session, cannot be considered a substitute for examination by a medical doctor. You are advised to exercise a high level of care and caution in the use of the Service. You must not participate in any activities which you have been told are not suitable for you.

We reserve the right, acting reasonably, to immediately suspend or terminate your account if:

  • you breach these User Terms;

  • information you have provided (whether during the sign up process or thereafter) proves to be inaccurate, fraudulent, misleading or otherwise in violation of these User Terms;

  • you are in breach of any applicable law or regulation, or send material which is defamatory, abusive, obscene, discriminatory or otherwise inappropriate;

  • when using the Service, you infringe any intellectual property rights belonging to us or a third party;

  • you violate any of The Sleep Clinic user's privacy (or those of a third party);

  • you use the Service for any purpose not expressly permitted by these User Terms;

  • it comes to our attention that, whilst using the Service, you acted or are acting inappropriately or in an unsafe manner; or 

  • you have otherwise acted (or are acting) in a way in which we reasonably believe warrants us to suspend or terminate your account.

If we suspend your account, you will not be able to book or participate in any sessions during any period of suspension. If we terminate your account, you will no longer be able to book or participate in any sessions. If we terminate your account we are not obliged to refund any monies paid by you. In the event that we do refund any monies to you, you will be liable for any charges administered by your bank or payment provider.

You acknowledge and agree that your therapist may share information about you and your participation in their sessions with us to the extent necessary for us to monitor your compliance with these User Terms.

We cannot be held responsible for any errors in, and do not accept liability for reliance placed on, the contents of the site and/or any omissions which may occur.

While we use every effort to ensure that the website remains functional at all times, errors, interruptions and delays may occur in the Service. We do not accept any liability arising from any interruption or delay in availability of the website.

Nothing in these User Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Service or any content within it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the website, or use of or reliance on any content displayed on the website.

In particular, we will not be liable for:

  • any injury or damage caused by your failure to inform your therapist of any health condition or injury, your failure to undertake therapy safely or your failure to act in accordance with any reasonable instructions from your therapist;

  • any actions or omissions of therapists;

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.


Refund and cancellation policy

You are able to cancel your order for a full refund within 48 hours of payment. After this period, please contact us at where we will review your request and issue refunds at its discretion. Stars Sleep Clinic reserves the right to grant or deny the requested refund at its sole discretion. All refunds will be paid via the original payment method.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Stars Sleep Clinic. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You agree to receive from time to time promotional messages and materials from us, by email or any other contact form you may provide us with (including your phone number for calls). If you don't want to receive such promotional materials or notices – please just notify us at any time by emailing

We reserve the right to amend these User Terms from time to time. By continuing to use the Service after these User Terms have been updated, you accept and agree to such updated terms.

We may assign the benefit of these User Terms and our rights thereunder to a third party on notice to you. Your rights under these User Terms will not be prejudiced. You may only transfer your rights and obligations under these User Terms if we agree in writing. If any provision of these User Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these User Terms. Any waiver of any right under these User Terms is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given. No failure to exercise or delay in exercising any right or remedy provided under these User Terms or by law constitutes a waiver of such right or remedy, nor shall it prevent or restrict any future exercise or enforcement of such right or remedy. These User Terms (as amended from time to time), along with any document expressly referred to within them, constitute the whole agreement and understanding of the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter of these User Terms. These User Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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